Cancellation & Refund Policy

At Travelowander, we strive to provide reliable travel booking assistance and customer support. All cancellations, refunds, schedule changes, travel credits, and booking modifications are subject to the terms and conditions established by the respective airline, hotel, travel supplier, or service provider. While we assist in coordinating these requests, the final approval and outcome remain solely at the discretion of the applicable supplier.

Cancellation & Refund Guidelines

• Cancellation and refund eligibility is determined entirely by the fare conditions, booking rules, and policies of the airline or travel supplier associated with your reservation.

• If your booking qualifies under an airline's 24-hour cancellation policy, you may be eligible to cancel or receive a refund without penalty, subject to that airline's specific terms and conditions.

• Any cancellation penalties, fare differences, administrative fees, supplier charges, or other applicable costs are assessed exclusively by the airline or travel service provider.

• Approved refunds may be returned to the original payment method or issued as airline credits, travel vouchers, or future travel funds, depending on the supplier's refund policy.

• Airline credits, vouchers, and travel funds remain subject to the issuing supplier's expiration dates, redemption requirements, and other applicable terms.

• Once we receive your cancellation request, our team will promptly submit it to the appropriate airline or travel supplier and confirm that your request has been forwarded for review.

• Submission of a cancellation or refund request does not guarantee approval of a refund, travel credit, exchange, or any other booking modification.

• Unless expressly stated otherwise, any service or booking assistance fees charged by Travelowander are non-refundable, as they relate to services that have already been provided.

• Refund processing times vary by airline and supplier. Most refunds are processed within approximately 30 days, although certain providers may require additional time depending on their internal procedures.

• After the airline or travel supplier authorizes a refund, the funds will be issued according to their payment policy and credited through the original payment method or another approved refund method.

• If a refund request is declined by the airline or travel supplier, Travelowander is unable to issue a refund unless permitted under the applicable fare rules or supplier policies.

• The final refund amount, if approved, may be reduced by cancellation charges, non-refundable fare components, taxes, supplier fees, service charges, or other deductions permitted under the applicable booking terms.

• Travelowander will make every reasonable effort to assist you throughout the cancellation and refund process. However, all decisions regarding refund eligibility, approval, refund value, payment method, and processing timelines are made solely by the airline or travel supplier.

Acceptance of This Policy

By accessing, using, or making a booking through Travelowander, you acknowledge that you have read, understood, and agreed to the terms of this Cancellation & Refund Policy.

Contact Us

If you have any questions regarding your booking, cancellation request, refund status, or travel credits, please contact our customer support team at support@Travelowander.com. Our representatives will be happy to assist you and coordinate with the applicable travel supplier on your behalf.