Compassion Exception Policy (CEP) – Travelowander

At Travelowander, we understand that life can be unpredictable. That’s why we offer our Compassion Exception Policy (CEP) — providing fee discounts for customers experiencing hardship. Eligible customers may receive reduced or waived service fees for cancellations, refunds, or ticket changes.

✨ Who Qualifies & What You Can Expect

Category	Eligibility Requirements	New Booking Discount	Exchange / Cancel / Refund Fee Discount
U.S. Military (Traveler or Immediate Family*)	Valid proof of active duty or veteran status**	Up to $35 off	100% discount on Travelowander service fees
Bereavement (Affecting Traveler or Immediate Family*)	Letter from a funeral director is required	Up to $35 off	100% discount on Travelowander service fees
Visual Impairment	Customer must state they are visually impaired and unable to use the website	Fare will match the website rate	50% discount on Travelowander service fees

👨‍👩‍👧‍👦 Who Is Considered Immediate Family?

Includes: spouse, domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews — including biological, adoptive, step, in-law, foster, or legal guardian relationships.

🪪 Acceptable Proof of Military Status:

• Active Duty: .mil email address, Active Duty ID, Guard/Reserves ID, Common Access Card (CAC)
• Veterans: Military Retiree ID, Veterans ID, Veteran Health ID, Uniformed Services ID, or Driver’s License marked “VETERAN”

⚠️ Important Notes:

• CEP applies only to Travelowander’s own service fees (not airline penalties or fare differences).
• Airline and third-party fees still apply. We do not control those charges.
• This benefit is only available by phone — please notify our agent at the time of your request.
• Discounts are applied per passenger, per ticket.