Welcome to TraveloWander!

Thank you for choosing TraveloWander ("TraveloWander," "we," "us," "our"). Our platform helps you find, compare, and book travel services—including flights, hotels, car rentals, insurance, and more—through trusted third-party Travel Suppliers.

Acceptance of Terms

By using our website for browsing, researching, or booking travel—whether online or via phone—you agree to our Terms & Conditions, including arbitration agreements, limitations on liability, and waivers of certain legal rights like jury trials. If you do not agree with these terms, please exit the site and do not book with us.

We may update these Terms anytime without notice; continuing to use our site means you accept any changes.

These Terms apply to all TraveloWander affiliates and subsidiaries.

Your Privacy & Security

We take your privacy seriously and implement reasonable safeguards to protect your personal information. If you suspect a security issue, please contact our Customer Support immediately at +1-323-395-2469 or support@travelowander.com.

Legal Disclaimer

TraveloWander acts as a travel booking facilitator connecting you with third-party Travel Suppliers (airlines, hotels, rental companies, etc.). We are not the direct provider of travel services.

By booking through us, you authorize TraveloWander to contract with Travel Suppliers on your behalf for the full price, including applicable taxes and fees.

We do not assume responsibility for errors, delays, cancellations, or misrepresentations by Travel Suppliers. If issues arise, your remedy lies with the supplier or your travel insurance, except in cases of our direct fault.

Refunds and cancellations depend on the supplier’s policies; we do not guarantee refunds for non-refundable bookings or fare changes.

Liability Limitations

• Content is provided "as-is" without warranties.
• We aren’t liable for viruses, data loss, or damages from using our site.
• Our maximum liability is limited to the total cost of your booking.
• Claims must be made within 180 days of travel.
• Use our site at your own risk.

Residents of New Jersey may have additional protections under state law.

Waiver & Release

You agree to release TraveloWander and related parties from liability for issues caused by Travel Suppliers beyond our control (such as cancellations or schedule changes).

Travel Protection Plans

If you purchase insurance, you must accept the insurer’s terms. TraveloWander is not responsible for insurer performance.

Indemnity

You agree to hold TraveloWander harmless from any claims or expenses arising from your breach of these Terms.

Privacy & TSA Notice

In accordance with U.S. law, TSA may require your personal info for security screening. Providing this info is optional but may result in additional screening or denial of boarding if omitted. Visit tsa.gov for more.

Booking Terms & User Responsibilities

• You confirm you’re 18+ and legally able to accept these Terms.
• You are responsible for all bookings made through your account.
• All info provided must be accurate; no fraudulent bookings allowed.
• Any content you upload must be lawful and respectful; you are responsible for it.

Resolving Disputes

Contact us first at support@travelowander.com or our hotline with:

1. Your full name
2. Address
3. Booking email
4. Complaint details
5. Desired resolution
6. Signature

We’ll respond within 60 days. If unresolved, disputes will go to binding arbitration under New York law, waiving jury trials and class actions.

Restricted Usage

You agree not to:

• Make speculative or improper bookings
• Scrape or copy site content
• Introduce harmful software
• Conceal your identity

Violation may lead to account suspension or termination.

Booking Process

• Service Element: Any travel product (flight, hotel, rental, etc.)
• Travel Supplier: Third-party providing the actual service
• Booking: Your payment-backed request to purchase Service Elements

Booking confirmation happens only after payment is completed and Travel Supplier availability is verified.

How Booking Works

1. Make an Offer: Select your service and click “Book.”
2. Acknowledgment: You’ll receive an email confirming we received your request (not a confirmed booking).
3. Availability Check: We confirm with the Travel Supplier.
4. Final Confirmation: Once paid and confirmed, you’ll get an official confirmation with ticket or reservation numbers.

Important Booking Notes

• No guarantee until booking is confirmed.
• Changes/cancellations after confirmation may incur fees.
• Travel Supplier terms also apply.
• We may update booking policies anytime.

Travel Documents

• Valid government-issued photo ID required at check-in.
• International travel requires a valid passport and any necessary visas or permits.
• Passports should be valid for at least 6 months beyond travel dates.
• TraveloWander is not responsible for denied boarding due to documentation issues.

Traveler Info

• All travelers on a booking must travel together on the same itinerary.
• Name changes or itinerary transfers after booking are not allowed.
• Frequent flyer benefits depend on the airline.

Pricing, Payment & Fees

• Prices include taxes and fees unless noted otherwise.
• Additional fees (baggage, seat selection, hotel incidentals, car rental extras) are your responsibility.
• Payment is required in full at booking with a valid credit or debit card.
• Payment verification may be required; declined payments can lead to booking cancellation.

Conditions of Sale

Bookings are subject to availability, seasonal restrictions, and supplier rules.

International Travel Warning

International laws may limit airline liability for delays, injury, or lost baggage. TraveloWander is not responsible for these legal limitations.

Responsibility for Travel Documents

You alone are responsible for having the correct travel documents. We recommend verifying entry requirements with official sources.

Third-Party Links

Our site may link to other sites. TraveloWander isn’t responsible for their content or policies.

Fees & Exceptions

1. Service Fees

Fees apply per passenger/booking and are generally non-refundable:

Service Type	Fee (Up to)
Flights (Domestic & Int’l)	$50 per passenger
Hotel Bookings	$42 per room/night
Car Rentals	$40 per rental

Special cases (vacation packages, business class, etc.) may have adjusted fees.

2. Contact Center Fees

Bookings via customer support may include extra fees ($15–$250).

3. Post-Ticketing Fees

Changes or cancellations after booking may incur fees:

Service	Domestic	International	Business/First Class
Cancellation (<24 hours)	$75	$100	$100
Agent-Assisted Cancellation (Future Credit)	$75	$75	$100
Agent-Assisted Cancellation (Refund)	$150	$250	$250
Ticket Exchanges (Changes)	Up to $200 or 15% of ticket value

4. Special Services (Request-Based)

Certain requests (bereavement, name corrections, visa issues) may have support fees.

If you have any questions, feel free to ask. Ready to explore the world? TraveloWander is here to help you every step of the way!

Refunds and Documentation – TraveloWander

Important: Most airline tickets are non-refundable. Refunds or credits are only available if:

• Your fare type permits it
• You are not marked as a no-show
• The airline or travel supplier approves the refund or credit
• All required documentation is submitted and verified

Common Documentation Requests

• Name Corrections: Copy of passport or government-issued ID
• Visa or Passport Denials: Official rejection letter from the authority
• Baggage Claims: Receipts and baggage tags
• No-Show or Denied Boarding: Written explanation with supporting proof
• Duplicate Tickets: Copies of duplicate itineraries

Compassion Exception Policy (CEP)

We understand life can be unpredictable. Our Compassion Exception Policy offers special consideration and flexibility for:

• Bereavement-related travel
• Active military personnel
• Certain medical or disability-related situations

If you qualify, please reach out to our support team for personalized assistance.

Final Reminders

• All TraveloWander service fees are non-refundable unless a refund request is denied by the travel supplier.
• Government taxes and fees may change and will be reflected in your final total.
• You will only be charged the final amount shown at checkout or quoted by a TraveloWander representative.
• TraveloWander is not responsible for processing delays caused by airlines or third-party travel suppliers.

Need Help?

Our customer support team is here to assist you with cancellations, changes, or special requests—just give us a call or send a message anytime!

🧳 What Are Ancillary Offerings?

Ancillary Offerings are optional add-on services designed to make your trip smoother and more flexible, including:

• Travel Assist Classic
• Support Packages (Premium or Supreme Support)
• Flexible Ticket
• Flexible Ticket Bundle (Flexible Ticket + Flight Watcher)
• TAC Bundle (Travel Assist Classic + Price Drop Assurance)

Choose what fits your travel style and enjoy extra peace of mind!

🏆 Membership Tiers

As you book more with Travelowander, you unlock new levels in our ClubMiles program, each packed with perks:

• Bronze: Automatic enrollment upon joining.
• Silver: Earned after 1 qualifying booking.
• Gold: Earned after 2 qualifying bookings.
• Platinum: Earned after 3 or more qualifying bookings.

🎯 Your membership status remains valid for 365 days from your latest qualifying booking.

🔐 Member Responsibilities

As a ClubMiles member, you agree to:

• Participate honestly and follow program rules.
• Avoid any fraudulent or unauthorized points activity.
• Maintain only one ClubMiles account per traveler.
• Understand that points are non-transferable and cannot be divided (e.g., during separation).

Violations can result in account termination and loss of points.

🔄 Program Changes & Termination

Travelowander reserves the right to:

• Modify, pause, or end the ClubMiles program at any time without prior notice.
• Adjust point values, rewards, or earning structures.
• Restrict or limit point usage and redemptions.

👉 Continued participation means you accept the latest terms, which are always available at travelowander.com/rewards.

⚠️ Important Notes

• Rewards and offers are subject to availability and may change or end without warning.
• Travelowander is not responsible for any tax obligations from participating in the ClubMiles program.
• Taxes and reporting are your responsibility.

❗ Liability Limitations

Travelowander and affiliates are not liable for:

• Changes, suspension, or termination of the rewards program.
• Failure to redeem points for any reason.
• Any losses or inconveniences from program participation.

In disputes, our maximum liability equals the points in your account at the time of the issue.

📩 Questions About ClubMiles?

We’re happy to help! Contact our Rewards Team:
📧 rewards@travelowander.com

✈️ Travelowander – Important Travel Policies & Guidelines

We’re dedicated to making your journey seamless. Please take a moment to review key policies that may affect your booking and travel plans.

🛫 Flight Overbooking

Airlines may overbook flights, so a confirmed seat isn’t guaranteed. Policies vary by airline. Contact your airline or Travelowander support for assistance.

👶 Traveling with Unaccompanied Minors

Rules vary between airlines for minors traveling alone:

• Minors are under 18.
• Extra fees may apply, payable directly to the airline.
• Some airlines restrict or prohibit solo minor travel or require nonstop flights.

Check with your airline before traveling.

🌍 Visa & Entry Requirements

It’s your responsibility to have all required travel documents — passports, visas, and transit permits — for every destination. Consult:

• travel.state.gov
• The embassy or consulate of your destination country

Travelowander is not liable for denied boarding or entry due to missing or incorrect documentation.

✈️ General Flight Information

• Always confirm your flight details directly with the airline.
• Discounted tickets may not earn frequent flyer miles.
• Seat requests are forwarded but not guaranteed.
• Contact airlines for special assistance or medical needs.
• Flights to embargoed destinations may be canceled per government rules.
• Local departure taxes are usually paid at the airport.

📋 Itinerary Reconfirmation

Check your booking details immediately after purchase:

• Passenger names
• Flight dates & numbers
• Routes & airport codes

Report any errors to Travelowander within 4 hours. After that, your details will be assumed correct.

⚠️ Prohibited Items & Hazardous Materials

Federal law prohibits carrying hazardous materials like explosives, flammables, poisons, or radioactive substances on planes. Violations can result in severe penalties. Contact your airline for exceptions such as small toiletries.

🦟 Aircraft Disinsection

Some countries require insecticide spraying on planes before or during boarding. For details, see U.S. DOT guidelines.

🏨 Hotel Booking Information

We partner with trusted hotels. Please note:

• Photos and descriptions are provided by hotels and may change.
• Room preferences (bed type, smoking) are requests, not guaranteed.
• Special rates (AAA, Military) require valid ID at check-in.

Payment Types:

• Prepaid: Charged at booking; taxes/fees may apply at check-in.
• Book Now, Pay Later: Reservation held by hotel; deposits may apply and could be non-refundable.

Meal Plans:

Plan	Description
RO	Room Only (no meals)
SC	Self-Catering (kitchen included)
BB	Bed & Breakfast
HB	Half Board (breakfast + 1 meal)
FB	Full Board (all meals included)
AI	All-Inclusive (meals, drinks, activities)*
*Varies by property.

Pets: Confirm policies & fees with the hotel directly.
Confirmations: May take up to 72 hours. Contact us if not received.
No-Show: No-shows may be charged in full and lose the booking.

📅 Hotel Changes, Cancellations & Fees

• Policies vary by hotel and dates.
• Early departures and unused nights are non-refundable.
• Changes/cancellations may incur fees starting at $25.
• Service fees up to $42 per night apply.

🚗 Car Rental Policies

• Non-refundable service fee up to $40 applies.
• Insurance (if purchased) charged at booking.
• Must meet age, license, and credit card requirements.
• International drivers may need an International Driving Permit.
• Extra fees for late returns, extra equipment, or one-way rentals.
• Some locations require proof of address.
• Cancellation fees apply; service fees are non-refundable.

🧳 Vacation Packages

• Prices in USD.
• Non-transferable.
• Refund policies depend on package components.
• Full payment required at booking.

📢 Policy Updates

Travelowander may update policies anytime without notice. Changes take effect when posted on our website.

📝 Need Help?

Contact our support team:
📧 support@travelowander.com
For full terms, visit:
🌐 www.travelowander.com/terms

Travel Documentation

For international travel, a government-issued photo ID and proof of citizenship are required. You are responsible for ensuring all necessary documents, including transit visas, are in order. Contact the embassy or consulate for your destination with any questions.

Valid photo ID is needed throughout your trip for security checks, hotels, car rentals, and other services.

Important: Carry a valid passport for international travel. Travelowander is not liable for denied boarding, delays, or unused services due to improper or incomplete documents.

Group Travel

All travelers booked together must follow the same itinerary. Once your booking is finalized, you cannot add or remove travelers from the package. Name changes or transferring your booking to another person or destination are not permitted.

Supplier Cancellations

Your vacation package includes services from independent suppliers (airfare, hotels, car rentals, activities). If a supplier cancels their portion, Travelowander will assist you in finding alternatives when possible. However, we are not liable for supplier performance or any related costs or damages.

Frequent Flyer Miles & Special Requests

Frequent flyer miles or points may not be earned on package components. Special requests will be forwarded to suppliers but cannot be guaranteed.

Pricing, Taxes, and Fees

• Package prices include applicable taxes and fees for airfare, hotels, car rentals, and activities.
• Additional surcharges such as fuel, baggage, security, and resort fees may apply and must be paid directly to suppliers at check-in or pick-up.
• Optional insurances like liability, collision damage waivers, or others for car rentals are not included and must be purchased separately.
• Full payment is required at booking with a valid credit card issued in the U.S. or Canada.
• Suppliers typically require a valid credit card at check-in or pick-up for incidentals or extra charges; debit cards may not be accepted—please confirm directly with suppliers.

Changes, Cancellations & Refunds

• All modifications or cancellations must be processed through Travelowander before departure; do not contact suppliers directly.
• Cancellation policies vary by supplier and package components; some or all may be non-refundable.
• Partial changes or cancellations might not be permitted; often, the entire package must be adjusted as one.
• No refunds are given for unused services or early returns once your trip begins.
• Fees apply for changes and cancellations: $75 per passenger for flight tickets, $25 per room per night for hotels, $15 for car rentals, plus any supplier charges.

Component Policies

Flights:

• Subject to airline terms.
• Tickets are generally non-refundable and non-transferable.
• Origin, destination, and traveler count cannot be changed after booking.

Hotels:

• Hotel properties cannot be changed after booking, though room category changes may be requested.
• Cancellation and incidental fees are the traveler’s responsibility.

Car Rentals:

• Car categories cannot be downgraded.
• No refunds for unused rental days.
• Additional fees (fuel, insurance, extras) are paid directly at rental locations.

Activities:

• Subject to supplier terms and availability.

Liability

Travelowander acts solely as an intermediary between you and travel suppliers. We are not responsible for any loss, injury, delay, or inconvenience caused by suppliers. Claims must be addressed directly with the specific supplier.

Travel Protection

We highly recommend purchasing travel protection to cover cancellations or changes. Coverage details and assistance are available through our trusted travel protection provider.

Documentation

All booking confirmations and travel documents will be sent to your registered email address.

User Submissions & Content

By submitting reviews or comments, you grant Travelowander a worldwide, royalty-free license to use and display your submissions. Content must be lawful and respect third-party rights.

Miscellaneous

• By booking with Travelowander, you consent to receive communications via email, phone, or mail.
• We reserve the right to suspend service access for violations or misuse.
• Booking travel does not create an agency or employment relationship between you and Travelowander.

Contact Us

For questions, changes, or cancellations, reach out to our Customer Support team:

Travelowander
📧 support@travelowander.com
📞 +1-323-395-2469
🌐 www.travelowander.com